Frequently Asked Storage Questions
Here at Space Shop Self Storage, we know a few things about storage, moving and packing. Many of our customers, however, are first time storage users. We’re here to answer any questions you might have about your self storage experience at Space Shop and to help you move in and out like a pro.
Choosing Your Storage Unit
What does climate-controlled mean?
Climate-controlled means that these types of units are heated and cooled in the storage space—typically around 60 degrees during the winter months, and 80 degrees during the summer months—this is to cut down on the effects of humidity and to protect your stored items from extreme temperatures. Check with your local Space Shop location for more details on climate-controlled storage near you.
What is a drive-up storage unit?
A drive-up storage unit is a garage-like storage space that gives you the ability to pull your vehicle right up into or next to your storage space. These are ideal for loading and unloading heavy items or equipment as they give you the ability to load and unload your items directly from a vehicle or truck.
How big are your storage units?
Our storage units range in size from small 5×5 lockers to extra large 10×30 units, but sizes vary. Check your local Space Shop facility for specifics. Select facilities also have boat, RV, and vehicle parking as well.
Can I buy boxes and packing supplies at the facility?
Yes! We are a one-stop shop for any packing supplies you may need.
What measures do you take to keep the facility clean?
Keeping our facilities sparkling clean has always been a priority, but since the stakes are so much higher now in the face of coronavirus, we’re upping our game. We are making sure to be extremely thorough when sanitizing high touch areas like keypads, elevator buttons, and door handles, as well as cleaning up and disinfecting after each renter uses our facility.
Do you offer parking for cars, RVs, and boats?
Some of our facilities offer covered storage options that can accommodate vehicles of all sizes. Visit the website of the location nearest to you to find out if that location can accommodate you.
Renting Your Storage Unit
What do I need to bring with me when I rent a storage unit?
Renting a storage unit is simple: just bring a government-issued picture ID and a form of payment and you’ll be set.
Can I rent a storage unit online?
Yes! You can reserve a unit online or rent and pay for a unit online. To do so, navigate to the Space Shop location you would like to rent from, select the unit you need, and follow the on-screen instructions.
What forms of payments do you accept?
We accept Visa, MasterCard, American Express, and Discover, as well as checks, money orders, and cash.
Do you have online billpay?
Yes. We recommend using online billpay, as the option comes with our No Late Fee Guarantee autopay and is simple to set up.
Do I need to have storage insurance?
Yes, you do need to have storage insurance. We require you to obtain insurance for your stored belongings here at Space Shop. Many homeowners policies also provide a certain amount of offsite personal property coverage, which would cover your storage unit. If you do not have any storage insurance, you may purchase storage insurance through us. We partner with an insurance provider with a national track record to keep your belongings covered.
Moving Into Your Storage Unit
When can I move in?
You can move into your storage unit any time during gate access hours.
What are your gate access hours?
Our gate access hours are from 6 a.m. through 10 p.m. seven days a week. Select locations also offer 24-hour access—check with your Space Shop facility to see if that’s an option for you.
What are your office hours?
Most of our Space Shop facilities have access hours from 6:00 a.m. to 10:00 p.m. seven days a week. Our office hours are from 9:00 a.m. through 6:00 p.m., Monday through Saturday, and 10:00 a.m. through 5:00 p.m. on Sunday. Double check with your Space Shop location as our office hours may vary.
What’s the difference between gate access hours and office hours?
Gate access hours are the hours where our facility is open for you to store items in and retrieve items from your storage unit. Office hours are hours where our facility is staffed with Space Shop representatives who can assist with touring the facility, choosing a storage unit, answering questions, or selling moving and packing supplies.
Do I need to bring my own lock?
Yes, you do need to use your own lock. You may either bring your own lock or purchase one on-site.
Is there anything I can’t store in my unit?
Yes, there are things you cannot store in your storage unit. Some prohibited items include:
- Flammable liquids
- Toxic materials
- Live or dead animals
- Perishable food
- Wet items
As a general rule, you can’t store anything in your unit that might endanger others, attract pests, or cause odors. If you’ve got a question about what you can or can’t store, contact us and we’ll be happy to talk with you.
Does someone have to be in the office to let me through the gates?
No. Our properties feature gates with electronic access. Just input your personal PIN code—given to you when you rent your unit—for keypad entry onto our property at any point during gate access hours.
How can Space Shop help with my move?
Space Shop offers a variety of conveniences and amenities to assist during your move. We can accept deliveries on your behalf to your unit, and we provide dollies and carts free of charge so you can transport heavy items easily. You’ll find complimentary Wi-Fi throughout our property. In addition, select locations offer document shredding for a fee. Check out our features page for a full list of features and amenities.
Do you have dollies and handcarts?
Yes! You are welcome to use our carts and dollies free of charge when you move-in and out of your storage unit.